Improving the accuracy of cell phone interruptions: A study on the effect of contextual information on the behaviour of callers

A problem with the location-free nature of cell phones is that callers have difficulty predicting receivers' states, leading to inappropriate calls. One promising solution involves helping callers decide when to interrupt by providing them contextual information about receivers. We tested the effectiveness of different kinds of contextual information by measuring the degree of agreement between receivers’ desires and callers’ decisions. Five groups of participants played the role of Callers and a sixth group played the role of Receivers. Callers were provided different contextual information about Receivers’ locations, their cell phones’ ringer state, the presence of others, or no information at all. Callers provided with contextual information made significantly more accurate decisions than those without it. Our results suggest that different contextual information generate different kinds of improvements: more appropriate interruptions or better avoidance of inappropriate interruptions. We discuss the results in light of other important considerations, such as privacy and technological simplicity.